Ispis

Noriaki Kano

Kreirano Četvrtak, 28 Ožujak 2013 18:42
Hitovi: 3066

n kano1Noriaki Kano je pisac i konzultant iz područja upravljanja kvalitetom. Rodio se 1940. godine u Japanu i danas sa svojih 73 godine i dalje promiče upravljanje kvalitetom. Razvio je 80-tih godina prošlog stoljeća model praćenja zadovoljstva kupaca koji je nazvan po njemu Kano model. Dobitnik je nekoliko uglednih nagrada iz područja kvalitete. Počasni je profesor na "Tokyo University of Science". Magistrirao je i doktorirao na Tokijskom sveučilištu. Dobitnik je Demingove nagrade.

Krajem 70-tih i početkom 80-tih godina prošlog stoljeća razvio je sa svojim suradnicima novi pristup istraživanju zadovoljstva kupaca. Njegova filozofija je da kupci ne gledaju podjednako sve faktore koji čine zadovoljstvo s proizvodom ili uslugom. Neki čimbenici kod proizvoda ili usluga su kupcima puno važniji u njihovom osjećaju ukupnog zadovoljstva. Također je zaslužan za promicanje TQM - Potpunog upravljanja kvalitetom. Napisao je hvaljenu knjigu naslova TQM in Service Industries. Radio je kao profesor u "University of Electro-Communications" i "Department of Management Science".

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Nagrade:
2009 Distinguished Service Medal by American Society for Quality (ASQ).
2008 Dronacharya Award by Indian Society for Quality (ISQ).
2006 E. L. Grant Medal by American Society for Quality (ASQ).
2002 E. Jack Lancaster Medal by American Society for Quality (ASQ).
1997 Deming Prize for Individuals by Deming Prize Committee (JUSE).
1997 Deming Lecturer by American Statistical Association (ASA) and many others.

Publikacije:
1978 “Comparison of the background of quality control between Japan and the West”, ICQC'78­Tokyo Proceeding, JUSE.
1978 “Less Problems for Workers, More Problems for Management—“ The Report on the Survey of Quality Control in Thailand, Technological Promotion Association (Thai-Japan), TPA.
1983 “TQC Activities and Their Economic Effects as Seen by Deming Prize Winning Corporations”, Hinshitsu, JSQC, Vol.13, No.2.
1983 “Thorough Daily Management”, Quality Month Textbook No. 147.
1984 “Dictionary of TQC Terms”, Japanese Standard Association.
1984 “Attractive Quality and Must-Be Quality”, Hinshitsu, JSQC, Vol.14, No.2
1984 “Evolution of Quality Control with Change of Economic Structure in Japan”, Report of Statistical Applications Research, JUSE,Vol. 31, No. 3
1986 “Quality & Economy -More Emphasize The Role of Quality on Sales Rather Than on Cost­“, Proceedings of 30th EOQC Annual Conference Stockholm, EOQC.
1987 “TQC as Total Quality Creation”, ICQC'87-Tokyo Proceeding, JUSE.
1989 “Continuous Improvement---Quality Control Circles in Japanese Industry”, coauthored with Paul Lillrank, Michigan Papers in Japanese Studies, The University of Michigan.
1989 “Quality Sweating Theory: Sense of Crisis, Vison, Leadership” Hinshitsu, JSQC, Vol.19, No. 4
1990 “TQC of Service Industries”, JUSE Press.
1990 “Development of Quality Control Seen through Companies Awarded the Deming Prize”, Reports of Statistical Application Research, JUSE, Vol. 37, No. 12
1990 “Maintenance, Improvement, Development: Features of Management in TQC”, Hinshitsu, Vol.20, No.1
1993 “A Perspective on Quality Activities in American Firms” California Management Review, Vol. 35, No. 3
1993 “Task Achieving QC Story for QC Circles”, JUSE Press.
1993 “Kaoru Ishikawa The Man and Quality Control”, Mrs. Keiko Ishikawa( JUSE Press).
1993 “TQM in Japan: A Retrospective and Prospective Outlook”, APO Productivity Journal, Asian Productivity Organization.
1997 “Way to Breakthrough and Creation”, JUSE Press.
2002 “Quality Crisis and Management—Theoretical Explanation of Quality Assurance System Chart which is supporting the Quality of Made-in-Japan Product”, Hinshitsu, JSQC, Vol. 32, No.2.
2003 “Quality Crisis which Japan Faces”, Daiwa Review, Daiwa Soken, No. 9

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Video:
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